Terms and Conditions


1. Acceptance of Terms

By accessing or using the products, services, or website provided by “It’s and Bits Crafts Supplies” (referred to as “we,” “us,” or “our”), you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our services or website.

2. Products and Sales

Product Descriptions: We make every effort to provide accurate product descriptions and images. However, we do not warrant that product descriptions or other content on our website are error-free.

Pricing: All prices on our website are in Australian Dollars (AUD) and include GST where applicable. Prices are subject to change without notice.

Orders: Placing an order with us constitutes an offer to purchase the products. We reserve the right to accept or reject orders at our discretion.

Payment: We accept various payment methods, including credit cards. Payment must be made in full before products are shipped.

Shipping: We will make reasonable efforts to deliver products promptly, but we are not responsible for delays beyond our control. Shipping fees are outlined during the checkout process.

3. Goods and Services Tax (GST)

GST Registration: We are registered for Goods and Services Tax (GST) in Australia. Our Australian Business Number (ABN) is [ABN].

GST Included: GST is included in the prices of taxable products and services as required by law.

Tax Invoices: We will provide tax invoices for your purchases, which will include the GST amount separately.

4. Returns and Refunds

Please review our Return and Refund Policy for information on returns, exchanges, and refunds.

5. Privacy

Your use of our services is also governed by our Privacy Policy. By using our services, you consent to our use of your personal information as outlined in the Privacy Policy.

6. Changes to Terms and Conditions

We may update these Terms and Conditions from time to time. Any changes will be posted on our website, and the date of the latest revision will be indicated. Your continued use of our services or website after the changes constitutes your acceptance of the revised terms.


5. Returns and Refunds

5.1 Consumer Guarantees

  • Statutory Rights: As a consumer in Australia, you have legal rights under the Australian Consumer Law (ACL). These rights include guarantees that products sold by us will be of acceptable quality, fit for the purpose disclosed, and match their descriptions.
  • Consumer Guarantees: Our products come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

5.2 Returns and Exchanges

  • Change of Mind: We understand that you may change your mind about a purchase. If you are not completely satisfied with your purchase, please contact us within [number] days of receiving your order. We may offer a return or exchange, subject to the following conditions:
    • The product is in its original condition, unopened, and with all packaging and tags intact.
    • You provide proof of purchase, such as a receipt or order confirmation.
    • You cover the cost of return shipping unless we agree to cover it at our discretion.
  • Defective Products: If a product is found to be defective, damaged, or not as described, please contact us within a reasonable time. We will assess the issue and may offer a refund, replacement, or repair in accordance with ACL consumer guarantees.

5.3 Refunds

  • Refund Method: Refunds will be processed using the same payment method used for the original purchase unless otherwise agreed.
  • Timing: Refunds will be processed promptly, but please allow [number] days for the refund to be credited to your account. The exact timing may vary depending on your payment provider.

5.4 How to Request a Return or Refund

To request a return, exchange, or refund, please contact our customer support team at [customer support email or phone number]. Be prepared to provide:

  • Your name and contact information.
  • Details of the product and proof of purchase.
  • A description of the issue or reason for the return.

5.5 Additional Notes

  • These return and refund provisions do not limit or replace any consumer guarantees provided by the ACL.
  • We reserve the right to refuse a return or refund if the product does not meet the conditions outlined above or if we determine that the ACL consumer guarantees do not apply.